Data Deletion Instructions

Last Updated: May 22, 2026

Cebu Cable TV respects your privacy and provides this page to explain how applicants may request deletion of personal information submitted through the Cebu Cable TV Online Internet Service Application platform.

1. Information Covered by This Request

A data deletion request may cover personal information submitted through the online application platform, including:

• Name, email address, mobile number, and contact details
• Google or Facebook login profile reference used for authentication
• Subscriber type, selected service, selected plan, and application details
• Service address, landmark, map pin, and location information
• Uploaded documents submitted for application verification
• Application status records, review notes, and related processing history

2. How to Request Data Deletion

To request deletion of your personal information, send a request to:

Email: privacy@cebucable.tv

Please include the following details so we can verify and process your request:

• Full name used in the online application
• Email address used to sign in
• Mobile number submitted in the application
• Login provider used, such as Google or Facebook
• Application reference number, if available
• A clear statement such as: “I request deletion of my Cebu Cable TV online application data.”

3. Facebook Login Data Deletion

If you used Facebook to sign in, you may also remove Cebu Cable TV from your Facebook account by following these general steps:

• Open your Facebook account.
• Go to Settings & Privacy.
• Open Settings.
• Go to Apps and Websites.
• Find Cebu Cable TV or the related application name.
• Click Remove.

After removing the app from Facebook, you may still send a deletion request to Cebu Cable TV using the email above if you want submitted application records deleted from our system.

4. Google Login Data Deletion

If you used Google to sign in, you may remove Cebu Cable TV access from your Google account through your Google Account security settings. After removing access, you may still send a deletion request to Cebu Cable TV if you want submitted application records deleted from our system.

5. Verification of Request

For your protection, Cebu Cable TV may verify your identity before deleting personal information. We may contact you using the email address or mobile number provided in your application to confirm that the deletion request is valid and authorized.

6. Processing Time

Cebu Cable TV will review and process valid deletion requests within a reasonable period after verification. Some requests may take longer if the request is incomplete, requires additional identity verification, involves records that are already part of an active service account, or is subject to legal, billing, audit, fraud prevention, or regulatory retention requirements.

7. Information That May Be Retained

Some information may be retained when necessary for legitimate business, legal, security, audit, accounting, dispute resolution, or regulatory purposes. For example, Cebu Cable TV may retain limited records if the application resulted in an active subscription, billing transaction, service installation, fraud investigation, legal claim, or required company record.

Backup copies may also remain temporarily in secure backup systems until they are overwritten or deleted according to the company’s backup retention process.

8. Confirmation of Deletion

Once your request has been reviewed and completed, Cebu Cable TV may send you a confirmation through your registered email address or contact number. If a request cannot be fully completed, we will explain the reason when appropriate.

9. Contact Us

For questions, corrections, or data deletion requests, please contact:

Cebu Cable TV Privacy Contact
Email: privacy@cebucable.tv

You may also contact Cebu Cable TV through the official contact details published on our website or through our office channels.