Privacy Policy
Last Updated: May 21, 2026
Cebu Cable TV respects your privacy and is committed to protecting the personal information you provide through our Online Internet Service Application platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have as an applicant.
1. Information We Collect
When you use the online application platform, we may collect the following information:
- Full name
- Email address
- Mobile number or contact number
- Subscriber type, selected service, and selected plan
- Service address, including house number, street, sitio, barangay, city, province, and landmark
- Map pin, location coordinates, or location details submitted for service verification
- Uploaded documents required for application verification
- Application status, admin notes, review history, and processing records
- Login profile information from supported providers such as Google or Facebook
- Technical data such as browser type, device information, IP address, timestamps, and system logs
2. How We Use Your Information
We use your personal information for the following purposes:
- To create and process your service application
- To verify your identity and contact details
- To check service availability in your area
- To review submitted requirements and documents
- To contact you regarding your application status
- To schedule site verification, installation, or follow-up activities
- To prevent fraud, duplicate applications, unauthorized access, or misuse of the platform
- To maintain system security, audit logs, and application records
- To comply with legal, regulatory, accounting, and operational requirements
3. OAuth Login Providers
If you continue using Google or Facebook login, we may receive basic profile information such as your name, email address, profile identifier, and login provider reference. Cebu Cable TV does not receive or store your Google or Facebook password.
4. Document Uploads
Documents submitted through the platform are used only for application verification, service processing, fraud prevention, compliance, and related customer service purposes. You should only upload documents requested by Cebu Cable TV and ensure that the uploaded files are clear, valid, and relevant to your application.
5. Sharing of Information
Cebu Cable TV may share your information only when necessary and allowed, including with:
- Authorized company personnel who process and review applications
- Technical, installation, customer service, billing, or verification teams
- Service providers that help operate, secure, or maintain the platform
- Government agencies, courts, or regulators when required by law
- Third-party login providers only as necessary for authentication
We do not sell your personal information.
6. Data Storage and Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Access to application data is limited to authorized personnel who need the information for legitimate business purposes.
7. Data Retention
We retain your personal information only for as long as necessary to process your application, provide services, comply with legal or regulatory requirements, resolve disputes, prevent fraud, and maintain business records. When information is no longer needed, we will securely delete, archive, or anonymize it according to company policy.
8. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion or blocking of data when allowed, withdrawal of consent where applicable, or information about how your data is processed.
9. Cookies and Similar Technologies
The platform may use cookies, local storage, session storage, or similar technologies to keep you signed in, remember your application progress, improve security, and support platform functionality.
10. Third-Party Websites
The platform may contain links to third-party services such as Google, Facebook, or map providers. Their own privacy policies and terms apply to their services. Cebu Cable TV is not responsible for the privacy practices of third-party websites or applications.
11. Updates to This Privacy Policy
Cebu Cable TV may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform after changes are posted means you acknowledge the updated policy.
12. Contact Us
For privacy-related questions, corrections, or requests regarding your personal information, please contact Cebu Cable TV through the official contact details provided on our website or office channels.