What are the subscription requirements?

1. Completed Service Application Form available at all our branches.
2. Proof of Identification – must be standard and government-issued with photo and signature.

Submit at least 2:


Government Issued IDs:

  • Passport with signature
  • Philippine Driver’s License
  • Locally-issued major Credit Card with picture
  • SSS/GSIS/TIN ID (digitized card type only)
  • card type only
  • unexpired OFW ID issued by DOLE
  • unexpired Diplomat ID issued by DFA
  • New Unified Multi-Purpose ID
  • Voter’s ID (card type/biometrics)
  • Company ID
  • Senior Citizen’s ID

Note: Foreigners may be asked to submit other documents.

  • Copy of DTI or SEC Registration
  • General Information Sheet
  • Secretary’s Certificate or Board Resolution authorizing the company’s signatory to enter into a transaction with Cebu Cable

3. Machine-generated service bill issued within the last 3 months – may serve as both proof of address and proof of income . Any of the following may be accepted:

  • Electric bill
  • Telco bill
    1. Landline
    2. Mobile
    3. Broadband
  • Credit card statement with photocopy of front face of the physical card
  • Cable bill

4. Proof of Income – if unable to provide any of the mentioned service bills, applicant may submit a payslip together with a certificate of employment (COE).

  • Submitted service application forms and required documents are subject for review and approval by Cebu Cable TV
  • Applications with incomplete requirements will not be processed.

How do I apply for a secondary digital box?

You may call us at (032) 254-0698 or (032) 2535090 to have an additional box installed subject to additional fees and charges.

What are the charges on my first bill?

Your first bill reflects pro-rata charges (proportional fees from activation date to bill date) and subscription charges for the current period.

How do I change my billing and/or account details?

To update your account details, please contact

What happens if I fail to pay on time?

If payment is not received 5 days from due date, programming will be limited to local free-to-air channels. If bills remain unpaid 15 days after due date, all free-to-air and subscription-based channels will be inaccessible. To reinstate service, please settle your bill at the nearest payment centers.

Where can I pay my bill?

Please see list of available payment centers.

Over the Counter
Remitbox (Gemmary Pawnshop, Prime Asia Pawnshop, H. Lhuillier, Save N Earn, Prince Warehouse)

Wealthbank, all branches

Robinson’s Galleria Cebu Branch

How do I request for reconnection?

You may ask for reconnection through You must pay all outstanding dues and a P500 reconnection fee.

How can I check my outstanding balances?

To inquire about your balance, simply call us at (032) 2540698 or email us at

How long does it take to post my payment?

Payment posting takes 2-3 business days.  Please email a copy of receipts of payments at

Why is my line-up limited to local channels/analog channels?

Your account may have been downgraded for failure to settle the outstanding balance on time. Service will resume once payment is posted. Please click here for list of payment centers.

What is my warranty coverage?

Cebu Cable guarantees replacement of digital box that is damaged due to factory defects only within six (6) months since date of purchase and/or connection.

*Accessories like remote control units, cables, connectors, splitters, etc., are not included in the warranty.

My box is already out of warranty. Can I order a replacement box?

Yes, subscribers may purchase a replacement unit subject to applicable fees. Please click here to contact Cebu Cable for details.