Find quick answers about Cebu Cable subscriptions, billing, account changes, payment posting, warranty coverage, and special solutions for hotels, resorts, hospitals, and property developments.
High-level information about Cebu Cable Internet – coverage areas, subscription types, and what to expect as a new subscriber.
Cebu Cable is available in key cities and towns within the province of Cebu. To send an application request:
Our team will contact you to confirm coverage, explain the plans, and schedule installation if your area is serviceable.
Cebu Cable currently offers several postpaid plans at different price points.
For a side-by-side comparison of channels and features, please refer to the Plan Comparison page or the Plans section of this site.
Channel line-ups may vary depending on your subscribed plan and service area. Cebu Cable offers a mix of:
For the most updated list of channels, please contact Cebu Cable or refer to the official channel line-up provided with your subscription.
Some plans may include a minimum lock-in period, especially when equipment and installation are subsidized.
Please refer to your Service Application Form and subscription contract, or contact Cebu Cable directly, to confirm the current lock-in terms for your chosen plan.
Requirements, first bill details, payment options, and other common questions for home and stand-alone commercial subscribers.
Submit at least two (2) of the following:
Note for foreign applicants: additional documents may be requested.
Important: Applicants with outstanding balances for previous accounts must first settle all unpaid charges. Applications with incomplete requirements will not be processed.
You may request an additional digital box and installation by contacting Cebu Cable through:
Note: Secondary boxes are subject to additional equipment and installation fees.
Your first bill generally includes:
This may result in a slightly higher first bill compared to your regular monthly statement.
To update your billing address, contact details, or other account information, please reach us at:
For security, our team may ask for verification of your identity before applying changes.
If payment is not received within 5 days from the due date:
To avoid interruption, please settle your bill on or before the due date at any of our accredited payment centers.
You can pay your Cebu Cable bill at the following over-the-counter locations:
Additional partner payment centers may be available from time to time. Please refer to the Payment Centers page for the most updated list.
If your account has been disconnected and you wish to reconnect:
Reconnection lead time may vary depending on payment posting and scheduling of our technical team.
To inquire about your current balance, you may:
Payments are usually posted within 2–3 business days from the date of payment.
For urgent concerns, you may email a scanned copy or clear photo of your payment receipt to WeCare@cebucable.tv so our team can assist you.
If your channel line-up is limited to local or analog channels, your account may have been temporarily downgraded due to non-payment.
Cebu Cable guarantees replacement or repair of the digital box for factory-related defects within the warranty period.
Yes. Subscribers with out-of-warranty units may purchase a replacement box, subject to:
Please contact Cebu Cable for current pricing and scheduling of installation.
Updating your details, changing plans, and understanding how your account information is used.
Your Cebu Cable account number is printed on your Statement of Account (SOA). You can find it at the top-left portion of your SOA.
Plan changes are possible, subject to your existing lock-in period and any applicable fees.
Our team will advise you of any fees or changes to your billing before finalizing the request.
Special packages and subscription options for hotels, resorts, hospitals, and property developments.
Cebu Cable offers tailored solutions for:
For business subscriptions, please email your contact details to:
Our sales team will reach out to discuss the most suitable package for your property.
You may contact Cebu Cable through any of the following:
Our team will coordinate a site assessment and proposal tailored to your resort’s requirements.
